Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

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• Consumer Credit Counseling Service
  A non-profit community service agency that provides help in planning debt payments, credit and budget counseling and education. Fees to administer debt repayment plan are on a sliding scale; free if you cannot afford to pay. HUD certified housing education includes pre-purchase information, landlord/tenant counseling, early delinquency intervention and default counseling.
  
  
• Consumer Credit Counseling Service (CCCS) of San Francisco
  Offers free money management, debt or housing counseling services and comprehensive workshops.
  
  
• Consumer Credit Counseling Service (CCCS) of the East Bay
  Web site of the Consumer Credit Counseling Service for Alameda, Contra Costa and Solano Counties. They offer free and low-cost counseling to aid consumers with credit and money management issues.
  
  
• Consumer Financial Protection Bureau (CFPB)
  The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans — whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products. Congress established the CFPB to protect consumers by carrying out Federal consumer financial laws. Among other things, they: - Conduct rule-making,…
  
  
• Consumer Information Center (CIC)
  The Consumer Information Center (CIC) is an information resource for California consumers. CIC is operated by the Consumer and Community Relations Division of the California Department of Consumer Affairs. When consumers have problems in the marketplace, they call CIC's toll-free number, (800) 952-5210, to obtain assistance. Staff members can help find the right government agency to help with a particular problem, and they can also…
  
  
• Consumers Union
  Publisher of Consumer Reports magazine and books comparing products and services. Works on legislation concerning health care, the environment, auto insurance reform and housing. Does not handle individual complaints but does offer referrals.
  
  
• Contra Costa County District Attorney
  Offers a limited mediation service; refers complaints it can’t handle to the appropriate agency.
  
  
• Contractors State License Board (CSLB)
  Call regional offices for information on disclosable complaints against a particular contractor. Contact district offices about complaints against faulty or illegally executed work, unreasonable delays or other problems with contractors. Call automated operator to verify contracting licenses.
  
  
• Council On Aging, Legal Services (COA)

  Legal assistance for seniors 60 years of age and older. Bilingual (Spanish-English).
  
  
• County of Del Norte - Housing Rehabilitation Dept.
  Home Repair Assistance: Through various programs, Del Norte County provides funds to assist homeowners to maintain and/or improve their properties. Contesting Your Assessed Property Value: Since any increase or decrease in assessed value will impact the amount of taxes you pay, it is very important to contact the Assessor’‘s Office if you feel that the assessed value exceeds the market value of your property. Property…
  
  
• County of Los Angeles District Attorney's Office
  Conducts civil and criminal prosecutions under California consumer protection and antitrust laws where business practices affect the general public. Does not handle individual consumer complaints; see the Los Angeles County Department of Consumer Affairs, above, or the Los Angeles Dispute Settlement Service.
  
  

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