Consumer Action Publications

Consumer Action creates award-winning free multilingual educational guides on a wide range of personal finance topics and other subjects of interest to consumers. Many publications are available in Chinese, Korean, Spanish and Vietnamese, as well as English. Each year, we distribute more than a million of our publications through a national network of 8,000 community organizations. Nonprofit and community-based agencies may order these free publications in bulk by clicking here for downloadable order forms or online ordering instructions.

2012

January

12
Know the Signs of Housing Discrimination Cover

Know the Signs of Housing Discrimination. The denial of housing opportunities because of race, color, religion, sex, nationality, familial status or disability is housing discrimination, and it’s illegal. You can recognize if you are a victim of housing discrimination—and protect your rights—if you know what actions by landlords, sellers, lenders and others are against the law.

Filing a Housing Discrimination Complaint Cover

Filing a Housing Discrimination Complaint. Fair housing laws protect renters and buyers from discrimination. If you believe you were a victim of housing discrimination, you have the right to file a housing discrimination complaint with HUD. Understanding the complaint and resolution process will help you weigh your options and take action.

Recognizing & Fighting Housing Discrimination -  PowerPoint Slides Cover

Recognizing & Fighting Housing Discrimination - PowerPoint Slides. This 23-slide presentation, available for download in the “Download File” section of this page, is designed to be used in conjunction with the "Recognizing & Fighting Housing Discrimination Lesson Plan and Class Activities."

Recognizing & Fighting Housing Discrimination - Lesson Plan and Class Activities Cover

Recognizing & Fighting Housing Discrimination - Lesson Plan and Class Activities. This 24-page packet, available only as a PDF download, contains a detailed curriculum for teaching consumers what their fair housing rights are and how to file a housing discrimination complaint. It is designed to be used in conjunction with the "Recognizing & Fighting Housing Discrimination PowerPoint Slides."

2011

November

01
Saving Your Home from Foreclosure (2011) Cover

Saving Your Home from Foreclosure (2011). Foreclosure is the legal process that your mortgage lender uses to take your home when you fall behind on your mortgage payments. If you are faced with foreclosure, you can work to save your home—or at least limit the financial damage caused by foreclosure—if you understand your options and take the appropriate steps.

October

10
Successful Homeownership - Powerpoint Training Slides (Spanish) Cover

Successful Homeownership - Powerpoint Training Slides (Spanish). El archivo de la presentación en PowerPoint del seminario Cómo tener éxito como dueño de casa está disponible en la sección "Download File".

ID Theft & Account Fraud - Powerpoint Training Slides (Spanish) Cover

ID Theft & Account Fraud - Powerpoint Training Slides (Spanish). El archivo de la presentación en PowerPoint del seminario Robo de identidad y fraude de cuentas está disponible en la sección "Download File".

You Can Buy a Home - Powerpoint Training Slides (Spanish) Cover

You Can Buy a Home - Powerpoint Training Slides (Spanish). El archivo de esta presentación en PowerPoint puede descargarse en la sección "Download File".

September

13
How to Complain Cover

How to Complain. Consumer Action has updated its perennial favorite guide How to Complain in honor of our 40th anniversary. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint, and documenting your complaint.

August

25
Consumer Action Housing Help Cover

Consumer Action Housing Help Foreclosure Prevention Guide. This free resource guide is designed to help struggling homeowners at all stages in the foreclosure process. It lists a wide variety of government and private programs and websites where homeowners can learn if they are eligible for help in saving their homes.

 
 

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