Outreach & Training

Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of more than 8,000 community-based… Read More »




Our Events 

( View More Our Events )  


Training Tools 

  • Identity Theft and Internet Safety Resource Sheet (Feb 09, 2016)
    This Identity Theft and Internet Safety Resource Sheet includes links to resources from the Federal Trade Commission, Privacy Rights Clearinghouse, and other sources for…
  • Homebuyer Resource Sheet (Aug 10, 2015)
    This Homebuyer Resource Sheet was developed by Consumer Action trainer Nelson Santiago for a workshop in Los Angeles. The handout, which contains state and federal…
  • Easy-to-print ID theft fact sheets for your trainings (Jul 23, 2015)
    These ID theft guides present a lot of information in a little package! You can download the fact sheets as PDFs and reproduce them freely…

( View More Training Tools )  


Our Network 

  • Fannie Mae’s UNfair housing (Jan 05, 2017)
    The National Fair Housing Alliance (NFHA) and 20 civil rights groups (including four Consumer Action community partners) filed a federal lawsuit against Fannie Mae for…
  • Boning up on fair housing issues (Mar 05, 2015)
    Housing was on the agenda for Consumer Action’s Audrey Perrott in January, when our San Francisco-based Associate Director of Outreach and Training attended a…

( View More Our Network )  


Best Practices 

  • Preparation and practice makes perfect (Jul 01, 2007)
    There are two secrets to making a good presentation: preparation and practice. Take the time to prepare properly and your chances of success will increase…
  • Lead without taking the reins (Apr 01, 2007)
    Facilitation is a way of providing leadership without taking the reins. As a facilitator, your job is to get others to assume responsibility and to…
  • Give your 'pitch' a facelift (Mar 01, 2007)
    “What do you do?” It’s a simple enough question, used often for starting a conversation. Yet the answer you provide to that question can determine…

( View More Best Practices )  


Recommended Training Tools 

  • Avoid ID Theft Training Kit (Nov 19, 2008)
    The FTC has created an "interactive toolkit" for advocates to plan and host "Protect Your Identity" events. Click…

( View More Recommended Training Tools )  


Videos & Webinars 

( View More Videos & Webinars )  


Quick Menu

Support Consumer Action

Support Consumer

Join Our Email List

Optional Member Code
Facebook FTwitter T

Housing Menu

Help Desk