Consumer Services Guide (CSG)

Consumer Action Edition

Browse By Date

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• California - Department of Real Estate
  The mission of the California Bureau of Real Estate is to safeguard and promote the public interests in REAL ESTATE MATTERS through licensure, regulation, education and enforcement. Handles unfair, misleading or fraudulent treatment by a licensee in real estate transactions. Call for complaint form. State your specific complaint, list witnesses and include copies of all documents.
  (added October 2006)
• California - Housing Finance Agency (CHFA)
  CHFA finances below-market-rate loans to affordable rental housing and assists first-time home buyers.
  (added October 2006)
• California Foundation for Independent Living Centers (CFILC)
  This foundation helps independent living centers promote themselves to disabled consumers. The website has vast list of web Independent Living resources and current job opportunities with contact information for people with disabilities.
  (added October 2006)
• Consumers Union
  Publisher of Consumer Reports magazine and books comparing products and services. Works on legislation concerning health care, the environment, auto insurance reform and housing. Does not handle individual complaints but does offer referrals.
  (added October 2006)
• Contra Costa County District Attorney
  Offers a limited mediation service; refers complaints it can’t handle to the appropriate agency.
  (added October 2006)
• Contractors State License Board (CSLB)
  Call regional offices for information on disclosable complaints against a particular contractor. Contact district offices about complaints against faulty or illegally executed work, unreasonable delays or other problems with contractors. Call automated operator to verify contracting licenses.
  (added October 2006)
• Department of Aging (CDA)
  Call with complaints about nursing homes and residential care facilities. Also engages in advocacy for seniors and the disabled who are in long-term care facilities. Will refer callers to appropriate district offices for further assistance.
  (added October 2006)
• Fannie Mae
  Fannie Mae provides financial products and services to help low-, moderate-, and middle-income families to buy homes. Site includes a calculator to help you figure out the total costs of a mortgage.
  (added October 2006)
• National Center for Assisted Living (NCAL)
  The National Center for Assisted Living (NCAL) is the assisted living voice of the American Health Care Association (AHCA), the nation’s largest organization representing long term care.
  (added October 2006)
• SeniorLaw
  Legal information oriented toward senior citizens, which includes topics such as Elder Law, estate planning, trusts, Medicare, Medicaid, and the rights of the elderly and people with disabilities.
  (added October 2006)
• United Policyholders
  A nonprofit organization that provides information about insurance from the consumer’s point of view. They offer help in understanding your insurance policies, as well as tips for making a successful claim, especially after a natural disaster.
  (added October 2006)
• Chinatown Service Center
  Provides information and referrals to social services and consumer education. Provides welfare, medical and social security information. Will assist in the completion of forms and translation of documents. Also offers employment training, job placement, mental health services, medical clinic services, elderly services and in-home services.
  (added October 2006)
• Consumer Credit Counseling Service
  A non-profit community service agency that provides help in planning debt payments, credit and budget counseling and education. Fees to administer debt repayment plan are on a sliding scale; free if you cannot afford to pay. HUD certified housing education includes pre-purchase information, landlord/tenant counseling, early delinquency intervention and default counseling.
  (added October 2006)
• Community Boards of San Francisco
  Free conflict resolution services for San Francisco residents for problems of all types, such as landlord/tenant disputes, harassment, parking and noise disputes and family problems.
  (added October 2006)
• Inspector General's Fraud Hotline, (HUD)
  Accepts e-mail complaints related to fraud, waste, and abuse in HUD programs and operations, including mismanagement or violations of law, rules, or regulations by HUD employees or program participants. HUD's page warns consumers that sending e-mail complaints will not protect their privacy or confidentiality.
  (added October 2006)
• California - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  (added October 2006)
• Center for Independent Living (CIL)
  A non-profit agency that provides services to people with disabilities so that they may live independently in their communities.
  (added October 2006)
• Pasadena Dist. Office of the LA County Dept. of Public Social Services
  Assists residents of Pasadena and Alta Dena with a variety of consumer problems. Handles landlord/tenant disputes including assistance in filling out questions for unlawful detainer civil cases ($10 fee), domestic violence restraining orders (free to local residents, $10 fee to others), income tax forms and civil harassment suits.
  (added October 2006)
• National Foundation for Credit Counseling (NFCC)
  NFCC is a national, non-profit network of 1,450 credit counseling centers. Their site provides debt and credit resources, on-line counseling and budget calculators, as well as a way to locate the Consumer Credit Counseling Service nearest you.
  (added October 2006)
• Sonoma County Legal Services Foundation
  Information and referral to legal resources. Alternative Dispute Resolution Services.
  (added October 2006)
• Bet Tzedek Legal Services
  Bet Tzedek, The House of Justice, provides free legal assistance to thousands of people who would otherwise be denied access to the legal system underpinning our democracy. Bet Tzedek was founded in 1974 by a few individuals who sought to act upon a central tenet of Jewish law and tradition, which appears in the Bible: "Tzedek, tzedek tirdof -- Justice, justice you shall pursue." This…
  (added October 2006)
• Bureau of Electronic and Appliance Repair
  Looks into complaints about invoices which exceed the written estimate, incompetent repairs, etc. Call to get a complaint form. Complaints in letter form are also acceptable.
  (added October 2006)
• California Center for Law and the Deaf
  The mission of the California Center for Law and the Deaf (CalCLAD) is to protect and advance the legal rights of deaf and hard-of-hearing people to enable them to live independent, productive lives, with full access to the rights, privileges, entitlements, services, educational and employment opportunities available to others. Legal advice, consultation, and information are provided to deaf and hard-of-hearing individuals in issues involving deafness…
  (added October 2006)
• Housing Rights Committee of San Francisco
  Housing Rights Committee is a tenants rights organization that offers free counseling for San Francisco tenants in all types of housing, including rent-control, public housing and Section 8.
  (added October 2006)
• Utilities Consumers' Action Network (UCAN)
  The Utility Consumers’ Action Network is San Diego’s Non-Profit Utility Watchdog. UCAN protects consumers from abusive practices in the energy, gasoline, telecommunications, water and other areas.
  (added October 2006)

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