Consumer Services Guide (CSG)

Housing Information Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the 'Guide', some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Records Found: 61

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Complaint Assistance



• Asian Pacific American Dispute Resolution Center
  The Asian Pacific American Dispute Resolution Center (APADRC) is a 501c3 nonprofit organization that provides mediation and conflict resolution services to the diverse communities in the Los Angeles area, with a focus on the Asian Pacific Islander Population. They strive to improve human relations and race relations by addressing complex, cross cultural community conflicts and their root causes with community partners through education, training, and…
  
  
• Asian Pacific American Legal Center
  The Asian Pacific American Legal Center of Southern California (APALC) is the nation's largest legal organization serving the Asian and Pacific Islander (API) communities. Founded in 1983, APALC is a unique organization that combines traditional legal services with civil rights advocacy and leadership development. The mission of APALC is to advocate for civil rights, provide legal services and education and build coalitions to positively influence…
  
  
• Bay Area Legal Aid
  Bay Area Legal Aid (BayLegal) is the largest provider of free civil legal services in the Bay Area. Their seven regional offices work together to provide high quality legal assistance to low-income people regardless of their location, language, or disability. BayLegal is uniquely positioned to help people across county lines. They assist people in the areas of housing, public benefits, health access, and domestic violence.
  
  
• Berkeley Rent Stabilization Board
  The mission of the Rent Stabilization Board is to regulate residential rent increases in the City of Berkeley and to protect against unwarranted rent increases and evictions and to provide a fair return to property owners. The Board works to ensure compliance with legal obligations relating to rental housing; and to advance the housing policies of the City with regard to low and fixed income…
  
  
• Bureau of Electronic and Appliance Repair
  Looks into complaints about invoices which exceed the written estimate, incompetent repairs, etc. Call to get a complaint form. Complaints in letter form are also acceptable.
  
  
• California - Business, Transportation & Housing Agency
  This site provides information and links to the 13 departments that this agency oversees, which include the Department of Financial Institutions, the Department of Corporations, the Department of Real Estate, the California Housing Finance Agency, and the Department of Housing and Community Development.
  
  
• California - Department of Financial Institutions (DFI)
  The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit.
  
  
• California - Department of Real Estate
  Handles unfair, misleading or fraudulent treatment by a licensee in real estate transactions. Call for complaint form. State your specific complaint, list witnesses and include copies of all documents.
  
  
• California Center for Law and the Deaf
  Provides legal advice and assistance for deaf and hearing-impaired clients in areas of discrimination, accessibility and accommodations. Areas include the workplace, public facilities, special education, media, emergency information and telecommunications access. Handles individual and class action suits. The California Center for Law and the Deaf (CalCLAD), established in December, 1978, is committed to the protection and advancement of the legal rights of deaf and hard-of-hearing…
  
  
• California Community Dispute Services (CaCDS)
  CaCDS is an independent, non-profit organization that strives to reduce community disorder and individual conflict arising from minor misdemeanor crimes, civil complaints and civil suits. We make a positive impact on the justice system by relieving the system of the types of cases it was not designed to handle and by helping to reduce the excessive workload that strains justice systems resources. CaCDS also performs…
  
  
• California State Department of Fair Employment and Housing
  The Mission of the Department of Fair Employment and Housing is to protect the people of California from unlawful discrimination in employment, housing and public accommodations, and from the perpetration of acts of hate violence. DFEH receives and investigates discrimination complaints in its twelve district offices throughout the State. Ten offices handle employment, public accommodations and hate violence cases and two offices handle housing cases.…
  
  
• City of Bakersfield's Fair Housing Division
  The City of Bakersfield's Fair Housing division responds to housing discrimination complaints, educates the housing community on fair housing law, and implements the City's 2005 Analysis of Impediments to Fair Housing Choice.
  
  
• Civil Rights Division, (DOJ)
  The Division is the program institution within the federal government responsible for enforcing federal statutes prohibiting discrimination on the basis of race, sex, handicap, religion, and national origin. Contact the Housing Discrimination Tip Line to report an incident of housing discrimination, see details below
  
  
• Community Boards of San Francisco
  Free conflict resolution services for San Francisco residents for problems of all types, such as landlord/tenant disputes, harassment, parking and noise disputes and family problems.
  
  
• Conciliation Forums of Oakland
  Are you being annoyed by a neighbor? Having trouble with your landlord? Having difficulty with a co-worker? You don't have to go to court or call the police to solve many disputes. Conciliation Forums of Oakland offers skilled, volunteer mediators who can help you create solutions that work for all parties involved. It's fast, fair, convenient, and confidential.
  
  
• Consumer Financial Protection Bureau (CFPB)
  The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans — whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products. Congress established the CFPB to protect consumers by carrying out Federal consumer financial laws. Among other things, they: - Conduct rule-making,…
  
  
• Contra Costa County District Attorney
  Offers a limited mediation service; refers complaints it can't handle to the appropriate agency.
  
  
• Contractors State License Board (CSLB)
  Call regional offices for information on disclosable complaints against a particular contractor. Contact district offices about complaints against faulty or illegally executed work, unreasonable delays or other problems with contractors. Call automated operator to verify contracting licenses.
  
  
• Davis Human Relations Commission
  The Human Relations Commission works to promote cohesiveness and understanding among the members of the community by advising the City Council on the development of programs related to mediating disputes, investigating complaints, and preparing reports on discrimination of all kinds in the city.
  
  
• Department of Aging (CDA)
  Call with complaints about nursing homes and residential care facilities. Also engages in advocacy for seniors and the disabled who are in long-term care facilities. Will refer callers to appropriate district offices for further assistance.
  
  
• Department of Housing and Community Development
  Contact with complaints about mobilehome sales, dealers and manufacturers, for warranty problems, escrow, contracts, fraud and misrepresentation, health and safety.
  
  
• Department of Housing and Urban Development (HUD)
  HUD's mission is to increase homeownership, support community development and increase access to affordable housing free from discrimination. To fulfill this mission, HUD will embrace high standards of ethics, management and accountability and forge new partnerships--particularly with faith-based and community organizations--that leverage resources and improve HUD's ability to be effective on the community level. Recorded message will transfer your call to a local HUD office.…
  
  
• Federal Reserve Consumer Help
  Contact about complaints against state-chartered banks that belong to the Federal Reserve System. Also answers questions about consumer credit protection laws and regulations.
  
  
• Federal Trade Commission (FTC)
  Enforces federal consumer protection laws concerning false advertising, deceptive business practices, inaccurate credit reports and handles complaints regarding credit cards, failure of banks to disclose credit terms, denial of credit because of discrimination and inaccurate disclosure of credit reports. May be able to assist with problems of abusive collection agencies.
  
  
• Fresno County District Attorney
  The Business Affairs Unit conducts investigations and prosecutions of consumer protection and fraud cases, business law violations, environmental law violations and major fraud.
  
  

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