Released: October 07, 2008

Europe prepares consumer rights plan

Source: Stephen Castle, New York Times (Free Registration)

The European Commission will release a proposal on Wednesday to guarantee consumer rights across the 27-nation bloc, a move that is expected to help spur shopping online and across national borders.

The legislation would require retailers to make product information available before sale, guarantee delivery within 30 days and allow a 14-day “cooling off” period in which purchasers could change their minds.

Consumers would also be entitled to full refunds within seven days if goods failed to arrive, and companies would be banned from using “get out” clauses that allow them to supply products different from those advertised.

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