Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for the City of Washington

These are the results for housing specific consumer resources for DC. The listing is grouped by primary service category, then sorted alphabetically.

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Consumer Information

• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (Washington, DC)
  
• Office of Recapitalization, (HUD)
  The Office of Recap is responsible for the preservation and recapitalization of federally assisted affordable housing and oversees and processes financial transactions to ensure the long-term physical and financial viability of affordable rental housing. In conducting the business of preservation of affordable housing, Recap is also responsible for ensuring compliance with relevant laws and statutes. (Washington, DC)
  
• Office of The Real Estate Settlement Procedures Act (RESPA) (HUD)
  Provides information about The Real Estate Settlement Procedures Act (RESPA), a consumer protection statute first passed in 1974. The purposes of RESPA are 1. to help consumers become better shoppers for settlement services and 2. to eliminate kickbacks and referral fees that unnecessarily increase the costs of certain settlement services. Provides information about RESPA's required disclosures and enforcement, how to file a complaint and others. (Washington, DC)
  

Consumer Protection

• Appleseed
  A non-profit network of 17 public interest justice centers in the United States and Mexico, Appleseed is dedicated to building a society in which opportunities are genuine, access to the law is universal and equal, and government advances the public interest. Appleseed uncovers and corrects injustices and barriers to opportunity through legal, legislative and market-based structural reform. Working with our huge pro bono network, we… (Washington, DC)
  
• Civil Rights Division, (DOJ)
  The Civil Rights Division of the Department of Justice, created in 1957 by the enactment of the Civil Rights Act of 1957, works to uphold the civil and constitutional rights of all Americans, particularly some of the most vulnerable members of our society. The Division enforces federal statutes prohibiting discrimination on the basis of race, color, sex, disability, religion, familial status and national origin. Contact… (Washington, DC)
  
• Consumer Financial Protection Bureau (CFPB)
  The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans — whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products. Congress established the CFPB to protect consumers by carrying out Federal consumer financial laws. Among other things, they: - Conduct rule-making,… (Washington, DC)
  
• Consumer Financial Protection Bureau (CFPB)
  The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans — whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products. Congress established the CFPB to protect consumers by carrying out Federal consumer financial laws. Among other things, they: - Conduct rule-making,… (Washington, DC)
  
• Federal Trade Commission (FTC)
  Enforces federal consumer protection laws concerning false advertising, deceptive business practices, inaccurate credit reports and handles complaints regarding credit cards, failure of banks to disclose credit terms, denial of credit because of discrimination and inaccurate disclosure of credit reports. May be able to assist with problems of abusive collection agencies. (Washington, DC)
  
• Home Improvement Branch, (HUD)
  Facts and pitfalls of home improvement. Sources that can help includes: federal loan programs, community-based programs, and consumer information. (Washington, DC)
  
• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (Washington, DC)
  
• Office of Recapitalization, (HUD)
  The Office of Recap is responsible for the preservation and recapitalization of federally assisted affordable housing and oversees and processes financial transactions to ensure the long-term physical and financial viability of affordable rental housing. In conducting the business of preservation of affordable housing, Recap is also responsible for ensuring compliance with relevant laws and statutes. (Washington, DC)
  
• Office of The Real Estate Settlement Procedures Act (RESPA) (HUD)
  Provides information about The Real Estate Settlement Procedures Act (RESPA), a consumer protection statute first passed in 1974. The purposes of RESPA are 1. to help consumers become better shoppers for settlement services and 2. to eliminate kickbacks and referral fees that unnecessarily increase the costs of certain settlement services. Provides information about RESPA's required disclosures and enforcement, how to file a complaint and others. (Washington, DC)
  

Credit

• National Foundation for Credit Counseling (NFCC)
  NFCC is a national, non-profit network of 1,450 credit counseling centers. Their site provides debt and credit resources, on-line counseling and budget calculators, as well as a way to locate the Consumer Credit Counseling Service nearest you. (Washington, DC)
  

Credit Counseling

• National Foundation for Credit Counseling (NFCC)
  NFCC is a national, non-profit network of 1,450 credit counseling centers. Their site provides debt and credit resources, on-line counseling and budget calculators, as well as a way to locate the Consumer Credit Counseling Service nearest you. (Washington, DC)
  

Discrimination

• Civil Rights Division, (DOJ)
  The Civil Rights Division of the Department of Justice, created in 1957 by the enactment of the Civil Rights Act of 1957, works to uphold the civil and constitutional rights of all Americans, particularly some of the most vulnerable members of our society. The Division enforces federal statutes prohibiting discrimination on the basis of race, color, sex, disability, religion, familial status and national origin. Contact… (Washington, DC)
  

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