Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

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• Calaveras County Housing Repair Program
  Calaveras County can assist low income individuals with low-interest loans, deferred loans, or other types of loans depending on your income level and need. You may qualify for a home repair loan even if you have been turned down by other lenders.
  
  
• California - Department of Consumer Affairs
  The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA helps consumers learn how to protect themselves from unscrupulous and unqualified individuals. The Department also protects professionals from unfair competition by unlicensed practitioners.
  
  
• California - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  
  
• California - Department of Real Estate
  The mission of the California Bureau of Real Estate is to safeguard and promote the public interests in REAL ESTATE MATTERS through licensure, regulation, education and enforcement. Handles unfair, misleading or fraudulent treatment by a licensee in real estate transactions. Call for complaint form. State your specific complaint, list witnesses and include copies of all documents.
  
  
• California - Housing Finance Agency (CHFA)
  CHFA finances below-market-rate loans to affordable rental housing and assists first-time home buyers.
  
  
• California Center for Law and the Deaf
  The mission of the California Center for Law and the Deaf (CalCLAD) is to protect and advance the legal rights of deaf and hard-of-hearing people to enable them to live independent, productive lives, with full access to the rights, privileges, entitlements, services, educational and employment opportunities available to others. Legal advice, consultation, and information are provided to deaf and hard-of-hearing individuals in issues involving deafness…
  
  
• California Department of Community Services and Development (CSD)
  The mission of CSD is to administer and enhance energy and community service programs that result in an improved quality of life and greater self-sufficiency for low-income Californians. Community Services & Development (CSD) is a state department of the California Health and Human Services Agency. CSD administers federal programs to help low-income families achieve and maintain self-sufficiency, meet their home energy needs, and reside in…
  
  
• California Foundation for Independent Living Centers (CFILC)
  This foundation helps independent living centers promote themselves to disabled consumers. The website has vast list of web Independent Living resources and current job opportunities with contact information for people with disabilities.
  
  
• California Franchise Tax Board
  

  This agency is responsible for administering two of California's major tax programs: Personal Income Tax and the Corporation Tax. They also have responsibility for administering the Homeowner and Renter Assistance (HRA) program, and other non-tax programs and delinquent debt collection functions, including child support debt collections and delinquent vehicle registration debt collections on behalf of the Department of Motor Vehicles.

  Nonrefundable Renter's Credit is a…
  
  

• California Human Development Corporation (CHDC)

  CHDC is a nonprofit 501(c)(3) and provide human services in northern California. Their purpose is to help low-income people secure the education, training, job opportunities and improved social conditions they need to live with independence and greater human dignity.
  
  
• California Online Directory
  The California Online Directory is a service provided by the California Department of Technology. The Online Directory provides access to government information and services for state employees, local government and the general public. The directory services include state employee information, state agency information, and a State Government Organization Chart, as well as a keyword search.
  
  
• California State Department of Fair Employment and Housing
  The mission of the Department of Fair Employment and Housing is to protect Californians from employment, housing and public accommodation discrimination, and hate violence. The DFEH's statutory mandate is to protect the people of California from employment, housing and public accommodations discrimination and hate violence pursuant to the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, and Ralph Civil…
  
  
• California- Insurance Regulator
  Contact about complaints or questions concerning the insurance industry, including brokers and agents. Free rate surveys available to the public. (Also send copies of written complaints about insurance rates to the Attorney General’s office; it is a Proposition 103 watchdog agency. Complaints against HMOs not licensed as insurance companies go to the Department of Corporations.)
  
  
• Catholic Charities of Santa Rosa - Family Support Center
  

  Sonoma County is home to programs for seniors, people who are currently homeless or at risk of homelessness, the poor in rural areas, people with dementia, legal immigrants and refugees, and more.

  In Napa, our focus is on young, expectant mothers or vulnerable mothers up to age 29 with children, and disabled adults, all at high risk of homelessness.

  Lake County needed help in…
  
  

• Center for Independent Living (CIL)
  A non-profit agency that provides services to people with disabilities so that they may live independently in their communities.
  
  
• Center for Social Advocacy
  The Center for Social Advocacy is a 501(c)(3) incorporated nonprofit organization founded in 1969 and they are one of San Diego’s oldest civil and human rights organizations. They have stood as advocates for fair housing and mediated tenant/landlord issues, and still do so today. Other issues the Center for Social Advocacy addresses include: hate crime prevention, civil rights of first generation immigrants, human trafficking, youth…
  
  
• Chinatown Service Center
  Provides information and referrals to social services and consumer education. Provides welfare, medical and social security information. Will assist in the completion of forms and translation of documents. Also offers employment training, job placement, mental health services, medical clinic services, elderly services and in-home services.
  
  
• City of Bakersfield's Fair Housing Division
  The Economic Development Division administers the Community Development Block Grant, HOME Investment Partnership Program, and Emergency Solutions Grant. We also provide staff assistance to the Bakersfield Redevelopment Successor Agency and Oversight Board, and the Historic Preservation Commission. We work to assist in the creation of new affordable housing and rehabilitate existing housing stock with community partners, we partner with local organizations to provide community services,…
  
  
• City of Santa Rosa - Department of Economic Development and Housing
  The Department of Economic Development and Housing of the City of Santa Rosa administers a variety of programs to facilitate a positive business climate and encourage the development of existing and emerging industry clusters; effectively manage the community’s parking assets; revitalize blighted and economically disadvantaged areas; and develop and administer a variety of affordable housing programs.
  
  
• Civil Justice Network
  The Civil Justice Network works to increase the delivery of legal services to Maryland, Washington D.C. and Virginia clients of low and moderate income through a network of solo, small firm and community based lawyers who share a common commitment to increasing access to justice through traditional and non-traditional means. Civil Justice, Inc. was established in 1998 to meet the legal needs of individuals on…
  
  
• Civil Rights Division, (DOJ)
  The Civil Rights Division of the Department of Justice, created in 1957 by the enactment of the Civil Rights Act of 1957, works to uphold the civil and constitutional rights of all Americans, particularly some of the most vulnerable members of our society. The Division enforces federal statutes prohibiting discrimination on the basis of race, color, sex, disability, religion, familial status and national origin. Contact…
  
  
• Committee On The Shelterless (COTS)

  Emergency shelter and support services for families and singles with children in southern Sonoma County.
  
  
• Community Action Partnership Of Sonoma County
  (Formerly Sonoma County People for Economic Opportunity) Housing and other services for the homeless and low and moderate income families, including Head Start, Youth Build, and health care services. Bilingual (Spanish-English).
  
  
• Community Boards of San Francisco
  Free conflict resolution services for San Francisco residents for problems of all types, such as landlord/tenant disputes, harassment, parking and noise disputes and family problems.
  
  
• Community Support Network (CSN)
  Housing and support services for people with mental disabilities. This agency provides emergency rental assistance funds to help tenants keep their rental units, or help with first month's rent and/or deposits for moving into a rental unit (HCA Fund Program).
  
  

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