Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

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• Marin County Mediation Services
  Mediation Services was established in 1980 to offer the public an alternative to court as a way of resolving disputes in a variety of areas. Professionally trained and experienced Mediators help to facilitate resolutions for parties in conflict and for victims in Juvenile Delinquency matters.
  (added October 2006)
• National Conflict Resolution Center
  The National Conflict Resolution Center (NCRC) is a full service alternative dispute resolution provider, based in San Diego, California since 1983. NCRC provides and promotes collaborative dispute resolution and conflict management to individuals, organizations and society through education, training and client services.
  (added October 2006)
• Project Sentinel
  Project Sentinel is a non-profit agency providing services to help people resolve housing problems. The agency assists home seekers as well as housing providers through counseling, complaint investigation, mediation, conciliation and education. The services are funded by cities and counties in the greater Bay Area and Central Valley. All services are free and confidential.
  (added October 2006)
• Public Advocates
  Public Advocates Inc. is a nonprofit law firm and advocacy organization that challenges the systemic causes of poverty and racial discrimination by strengthening community voices in public policy and achieving tangible legal victories advancing education, housing and transit equity.
  (added October 2006)
• Riverside County Department of Community Action
  Mediates disputes in the following areas: landlord/tenant, harassment, neighbor disputes, small claims, employment, domestic, consumer/business and senior issues. Also assists low-income households with utilities. Other programs include notary, tatoo removal, mentoring, apprenticeship programs and IDA savings-matching.
  (added October 2006)
• Riverside County District Attorney
  Complaints are taken in writing. Call for a complaint form. Advice and referrals provided. Mediation services not available.
  (added October 2006)
• San Francisco District Attorney
  Mediation of disputes involving San Francisco-based businesses; prosecution of criminal and civil consumer fraud.
  (added October 2006)
• San Francisco Rent Stabilization and Arbitration Board (Rent Board)
  Contact with questions about rent control in San Francisco. It may investigate reports of wrongful eviction as defined by city rent laws. This is an agency of the City/County of S.F.
  (added October 2006)
• San Francisco Tenants Union
  Advises tenants on their rights. Publishes "San Francisco Tenants' Rights Handbook" and "Tenant Times." Drop-in counseling for non-members; phone counseling for members only. Assistance in tenant organizing. Call for hours.
  (added October 2006)
• Santa Clara County District Attorney
  Complaints are taken in writing. Call for a complaint form or write to the above address detailing the circumstances of your complaint. Provides information and referral; landlord/tenant information also available. Offices in San Jose.
  (added October 2006)
• Self-Help for the Elderly
  A full range of services for seniors residing in San Francisco, San Mateo and Santa Clara Counties, including job training and placement, licensed home care, in-home support, delivered meals, residential care, independent housing, adult day health and Alzheimer's day care. Nine multi-service centers offer recreational and educational activities. Businesses include home repair, homecare and a domestic employment registry. A multi-service organization providing programs along a…
  (added October 2006)
• Solano County District Attorney
  The mission of the Solano County District Attorney’s Office is to seek and do justice by assisting law enforcement and other public agencies in the investigation of crimes, prosecuting only those crimes which can be proved beyond a reasonable doubt, ensuring a fair trial for those accused of crime as well as for victims and witnesses of crimes, advocating to the public and to the…
  (added October 2006)
• Sonoma County District Attorney
  The Sonoma County District Attorney’s Office is dedicated to providing the members of the community with a safe place to live by holding the guilty accountable, protecting the innocent, and preserving the dignity of victims and their families. They shall seek truth and justice in a professional manner, while maintaining the highest ethical standards.
  (added October 2006)
• Insurance Brokers and Agents of the West (IBA West)
  Contact about insurance agents or brokers.
  (added October 2006)
• Asian Law Alliance
  Over the past 32 years as a nonprofit corporation, the Asian Law Alliance has helped tens of thousands of people in obtaining decent housing, justice in the immigration process, and access to basic human and legal rights. Today, Asian/Pacific Islanders continue to be denied fundamental rights. ALA continues to keep its doors open for those individuals who are limited in English, who do not understand…
  (added October 2006)
• Gay and Lesbian Community Services Center
  The Gay & Lesbian Center is home to a comprehensive array of services, which include youth programs and housing; legal aid and legal assistance programs; education and enrichment courses; primary and specialty medical care; employment training and placement services; programs for seniors; theater and cultural arts programming; computer training skills; Internet access in a state-of-the-art CyberCenter; civil rights and health policy advocacy programs; HIV prevention…
  (added October 2006)
• Independent Living Center of Southern California, Inc. (ILC)
  A non-profit 501 (c) (3) consumer-based, non-residential agency providing a wide range of services to a growing population of people with disabilities. The ILCSC is dedicated to providing the services which will offer persons with disabilities the opportunity to seek an individual course towards independence - while educating the community.
  (added October 2006)
• Independent Living Resource Center
  Independent Living Resource Center San Francisco (ILRCSF) is a disability rights advocacy and support organization. Their mission is to ensure that people with disabilities are full social and economic partners, within their families and within a fully accessible community. ILRCSF's mission is achieved by: systems change; community education; partnerships with business, community organizations and government; and consumer directed services. We work to empower individuals and…
  (added October 2006)
• Orange County 211
  2-1-1 Orange County, a nonprofit 501(c)(3) organization, provides a comprehensive information and referral system that links Orange County residents to community health and human services and support. Designated by the California Public Utilities Commission as the provider of this nationally recognized service, 2-1-1 Orange County makes the system available 24 hours a day, seven days a week to the 3,000,000 residents of this community.
  (added October 2006)

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