Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Browse By Date

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• Ventura County District Attorney
  Consumer information and advice. Complaints accepted in consumer-merchant disputes where either the consumer or the merchant is located in Ventura County. Some landlord/tenant disputes accepted.
  (added October 2006)
• Sacramento County District Attorney
  Takes complaints and investigates advertising fraud, business misrepresentation and environmental problems.
  (added October 2006)
• Orange County District Attorney
  The mission of the Office of the District Attorney of Orange County is to enhance public safety and welfare and create a sense of security in the community through the vigorous enforcement of criminal and civil laws in a just, honest, efficient and ethical manner.
  (added October 2006)
• Marin County District Attorney
  The Consumer Protection Unit is responsible for handling a broad spectrum of consumer protection activities. Its focus is to protect honest citizens from fraudulent or dishonest business practices. They have four major areas of concern: enforcement, mediation, referral, and outreach.
  (added October 2006)
• Legal Aid of Marin County
  Legal Aid’s mission is to improve social justice, economic equity, and opportunity and to assure due process and equal protection of the law by providing low-income and vulnerable Marin residents (children, seniors, immigrants, people with disabilities, and the homeless) with access to high-quality, effective legal services, including direct representation and pro per support services, and through affirmative litigation.
  (added October 2006)
• Napa County District Attorney
  The Consumer and Environmental Protection Division of the Napa County District Attorney’s Office protects consumers and honest businesses from unfair business practices, ranging from a deceptive sales pitch by a local car dealer to false advertising by national corporations. It also serves to protect the environment and consequently, the health and safety of Napa County’s citizens.
  (added October 2006)
• Los Angeles County Bar Association
  The Los Angeles County Bar Association offers referrals to private attorneys for all areas of law. A Service representative can arrange a free 30 minute consultation with a qualified pre-screened attorney for members of the public. The phone number to call is (213) 243-1525. You can also visit http://www.smartlaw.org.
  (added October 2006)
• Lawyers' Committee for Civil Rights of the San Francisco Bay Area
  Runs a legal clinic to represent indigent refugees seeking asylum in San Francisco. Also runs a civil legal clinic by appointment only. Other services include advice and referral, negotiation, administrative and legislative advocacy, litigation, public education and coalition building.
  (added October 2006)
• Asian Americans Advancing Justice - Los Angeles
  Asian Americans Advancing Justice - Los Angeles (Advancing Justice - LA) is the nation’s largest legal and civil rights organization for Asian Americans, Native Hawaiians, and Pacific Islanders (NHPI). Founded in 1983 as the Asian Pacific American Legal Center, Advancing Justice - LA serves more than 15,000 individuals and organizations every year. Through direct services, impact litigation, policy advocacy, leadership development, and capacity building, Advancing…
  (added October 2006)
• Berkeley Rent Stabilization Board
  The mission of the Rent Stabilization Board is to regulate residential rent increases in the City of Berkeley and to protect against unwarranted rent increases and evictions and to provide a fair return to property owners. The Board works to ensure compliance with legal obligations relating to rental housing; and to advance the housing policies of the City with regard to low and fixed income…
  (added October 2006)
• Bureau of Household Goods and Services
  The Bureau of Home Furnishings and Thermal Insulation regulates upholstered furniture and bedding products sold in California to make sure they meet health, fire safety, and labeling standards.
  (added October 2006)
• County of Los Angeles District Attorney's Office
  Conducts civil and criminal prosecutions under California consumer protection and antitrust laws where business practices affect the general public. Does not handle individual consumer complaints; see the Los Angeles County Department of Consumer Affairs, above, or the Los Angeles Dispute Settlement Service.
  (added October 2006)
• L.A. Center for Law and Justice
  Since 1973, the Los Angeles Center for Law and Justice (“LACLJ”) has provided high quality free legal representation, education, and advocacy to low-income residents and communities of East, Northeast and Southeast Los Angeles. They specialize in family, housing, and government benefits law. They perform these services for our clients to improve their fundamental living conditions and to empower them to achieve self-sufficiency.
  (added October 2006)
• La Raza Centro Legal
  La Raza Centro Legal is a community-based legal organization dedicated to empowering Latino, immigrant and low-income communities of San Francisco to advocate for their civil and human rights. We combine legal services, organizing, advocacy, and social services to build grassroots power and alliances towards creating a movement for a just society.
  (added October 2006)
• Legal Aid Foundation of Los Angeles (LAFLA)
  As LA's frontline law firm for low-income people, LAFLA promotes access to justice, strengthens communities, combats discrimination, and effects systemic change through representation, advocacy, and community education. The Inner City Law Office consists of the Bill Smith Homeless Veterans Project. The Housing/ Eviction Defense unit advocates for the creation and preservation of safe and affordable housing. We help low-income tenants stay in their homes when…
  (added October 2006)
• Legal Aid Society of San Diego Inc
  Provides legal services on issues involving juvenile court, criminal court, immigration, housing, Social Security, health, family law and some consumer issues.
  (added October 2006)
• Legal Aid Society of San Mateo County
  Legal Aid Society of San Mateo County provides free, quality civil legal services to San Mateo County’s low-income residents. Their advocacy has evolved with the times; they fought for civil rights in the 1960s and fair wages for farmworkers in the 1980s. Today their work encompasses more broad areas, you can visit their website for more information.
  (added October 2006)
• Legal Aid Society of Santa Clara County
  The Legal Aid Society of Santa Clara County (LAS) is a non-profit corporation founded in 1960 to provide free, civil legal services for those low-income persons unable to obtain access to the judicial system through other avenues. As Silicon Valley’s economy has grown, the unique diversity of the area has made the needs of families in poverty more complex. Their representation ensures that their clients…
  (added October 2006)
• Legal Assistance for Seniors
  Call if you are having legal problems with Social Security, SSI, health care (including Medi-Cal, Medicare or nursing home issues), senior or subsidized housing, elderly abuse or incapacity. Help is available to Alameda County residents over 60 years old.
  (added October 2006)
• Legal Assistance to the Elderly
  Provides assistance on civil matters, including landlord/tenant, to S.F. residents, 60 years or older. Must be S.F. resident 60 years or older. Provides legal services and health insurance counseling for seniors (age 60 or over). Assistance includes help with Medicare, Medi-Cal, Social Security, SSI, tenant problems, physical abuse, financial abuse, residential care and nursing homes. Home, hospital and nursing home visits are made by appointment.…
  (added October 2006)
• Legal Services of Northern California (LSNC)
  Since 1956, Legal Services of Northern California has provided quality legal services that empower the poor to identify and defeat the causes and effects of poverty. Its priorities include: - Support for Families - Enhancing Economic Stability - Safety, Stability and Health Care - Civil Rights - Serving Populations with Special Vulnerabilities
  (added October 2006)
• Little Tokyo Service Center
  Provides counseling, information and referral services. Their Housing & Real Estate Development program develops affordable housing units.
  (added October 2006)
• Los Angeles City Attorney
  Responsible for the civil and criminal enforcement of state consumer protection laws violated in the City of Los Angeles. Refers victims to appropriate investigative agencies. Also operates a dispute resolution program to assist individuals in resolving disputes.
  (added October 2006)
• Los Angeles County Department of Consumer Affairs
  Counsels, investigates and mediates consumer complaints resulting from transactions in the marketplace. Conducts special investigations and makes referrals to law enforcement or regulatory agencies. Provides information to consumers and investigates home improvement and home repair scams.
  (added October 2006)
• Los Angeles Housing + Community Investment Department (HCIDLA)
  Contact regarding problems concerning rent control in Los Angeles or mediation of unlawful eviction or rent increases.
  (added October 2006)

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