Consumer Action Publications

Consumer Action creates award-winning free multilingual educational guides on a wide range of personal finance topics and other subjects of interest to consumers. Many publications are available in Chinese, Korean, Spanish and Vietnamese, as well as English. Each year, we distribute more than a million of our publications through a national network of 7,500 community organizations. Nonprofit and community-based agencies may order these free publications in bulk by clicking here for downloadable order forms or online ordering instructions.

2012

October

03
ID Theft & Account Fraud - Leader’s Guide Cover

ID Theft & Account Fraud - Leader’s Guide. This 21-page backgrounder guide is written in question-and-answer format to help you anticipate frequently asked questions about identity theft and account fraud. Reading this guide can help prepare you for in-service or train-the-trainer presentations. Topics include an overview of ID theft and account fraud, how to prevent ID theft, advice for victims and helpful ID theft resources that you can use to find more information or to file complaints.

September

26
How to Complain Cover

How to Complain. Consumer Action has updated its perennial favorite guide, How to Complain. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint; and documenting your complaint.

06
You can buy a home - The keys to homeownership (Hmong) Cover

You can buy a home - The keys to homeownership (Hmong). Kev yuav tsev yog ib qho uas tseem ceeb tshaj ua koj yuav tau tshwm nyiaj yuav nyob hauv koj lub neej. Daim ntawv no yuav qhia txog tej yam tseemceeb uas tej tus yuav tsev yuavtsum paub, xwsli yuav npaj dabtsi ua ntej, seb cov nqi yuav muaj li cas, xyuas seb lub tsev twg yuav zoo rau yus, nrhiav chaw txais nyiaj thiab yuav muab tus nqi (offer) li cas.
Buying a home is one of the most important purchases you'll ever make. In this brochure, we cover key topics for potential homeowners, including preparing to buy a home, predicting homeownership costs, finding the right home, shopping for a mortgage and making an offer.

August

07
Fair Housing video public service announcements (PSAs) Cover

Fair Housing video public service announcements (PSAs). The Time Machine video is designed to make people aware of housing discrimination and fair housing laws.

February

Know the Signs of Housing Discrimination (Korean) Cover

Know the Signs of Housing Discrimination (Korean). 인종, 피부색, 종교, 성별, 국적, 가족 상황 혹은 장애 들을 이유로 주거 기회를 거부하는 것은 주거 차별이며 불법입니다. 만약 여러분이 임대주, 주택 판매인, 임대업자 등의 어떤 관행이 불법적인 것인지 알고 있을 경우 여러분은 자신이 주고 차별의 희생자가 아닌지 알 수 있고 자신의 권리를 보호할 수 있습니다.
The denial of housing opportunities because of race, color, religion, sex, nationality, familial status or disability is housing discrimination, and it’s illegal. You can recognize if you are a victim of housing discrimination—and protect your rights—if you know what actions by landlords, sellers, lenders and others are against the law.

Filing a Housing Discrimination Complaint (Spanish) Cover

Filing a Housing Discrimination Complaint (Spanish). Las leyes de justicia en la vivienda protegen a inquilinos y compradores contra la discriminación. Si cree que ha sido víctima de discriminación en la vivienda, tiene el derecho de presentar ante HUD una queja sobre discriminación en la vivienda. Conocer el proceso para la presentación y resolución de quejas le ayudará a considerar sus opciones y tomar acción.

Filing a Housing Discrimination Complaint (Chinese) Cover

Filing a Housing Discrimination Complaint (Chinese). 公平住屋法保障租客及房屋買主不受歧視。如果你自認是住屋歧視受害者,你有權利向HUD提出投訴。如果能瞭解投訴及解決之道,將有助於你衡量抉擇及採取行動。 Fair housing laws protect renters and buyers from discrimination. If you believe you were a victim of housing discrimination, you have the right to file a housing discrimination complaint with HUD. Understanding the complaint and resolution process will help you weigh your options and take action.

Know the Signs of Housing Discrimination (Chinese) Cover

Know the Signs of Housing Discrimination (Chinese). 藉由種族、膚色、宗教、性別、祖籍、家庭狀況,或是殘障等原因而拒絕提供機會,就是住屋歧視,而這是違法的。如果你的房東、售屋者、貸款公司及其他人有以上情形,那是觸犯法律的,身為一位住屋歧視受害者,你可以保護自己的權益。 The denial of housing opportunities because of race, color, religion, sex, nationality, familial status or disability is housing discrimination, and it’s illegal. You can recognize if you are a victim of housing discrimination—and protect your rights—if you know what actions by landlords, sellers, lenders and others are against the law.

Know the Signs of Housing Discrimination (Vietnamese) Cover

Know the Signs of Housing Discrimination (Vietnamese). Từ chối không cho ai có cơ hội được nhà ở vì chủng tộc, màu da, tôn giáo, giới tính, quốc gia sinh trưởng, gia cảnh hay khuyết tật sẽ bị xem là kỳ thị gia cư, và nó trái luật. Quý vị có thể nhận chân ra điều này nếu quý vị là nạn nhân của kỳ thị gia cư -- và bảo vệ quyền hạn của quý vị - nếu quý vị biết các xử sự trái luật nào của chủ thuê, người bán, người cho vay cũng như của những người khác .
The denial of housing opportunities because of race, color, religion, sex, nationality, familial status or disability is housing discrimination, and it’s illegal. You can recognize if you are a victim of housing discrimination—and protect your rights—if you know what actions by landlords, sellers, lenders and others are against the law.

Filing a Housing Discrimination Complaint (Vietnamese) Cover

Filing a Housing Discrimination Complaint (Vietnamese). Luật Công Bằng Gia Cư bảo vệ người mướn và người mua không bị kỳ thị. Nếu quý vị nghĩ mình là nạn nhân của nạn kỳ thị gia cư, quý vị có quyền điền đơn khiếu nại bị kỳ thị gia cư đến HUD. Hiểu về tiến trình khiếu nại và giải pháp sẽ giúp quý vị cân nhắc sự lựa chọn của mình và chủ động.
Fair housing laws protect renters and buyers from discrimination. If you believe you were a victim of housing discrimination, you have the right to file a housing discrimination complaint with HUD. Understanding the complaint and resolution process will help you weigh your options and take action.

 

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