CA News & Special Reports Archive

2015

April

30
  • Consumer Action INSIDER - May 2015.
    This month's Consumer Action INSIDER brings you articles about Consumer Action's recognition as an innovative consumer advocacy group, a financial fraud toolkit for advocates, our San Francisco office move, recent actions at the CFPB and a run-down on what we've been working on in coalitions. In this issue, a series on planning for retirement begins, and Hotline Chronicles looks at technical college degrees that don't help students find jobs.

March

31
  • Consumer Action INSIDER - April 2015.
    This month's INSIDER brings you stories on the Consumer Financial Protection Bureau plan to allow complainants to share their "stories" with the public, how people without Social Security numbers can still request free annual credit reports, a new class action open for claims, and a new educational package on automobile insurance released by Consumer Action. Hotline Chronicles looks at a case of a disgruntled mortgage holder who paid on time but is still being hounded for his payments.

February

28
  • Consumer Action INSIDER - March 2015.
    The March 2015 issue of Consumer Action INSIDER features stories about our work on California legislative issues, new class actions and a look at credit scores and medical debt discussed at the most recent Consumer Financial Protection Bureau consumer advisory board meeting. Hotline Chronicles tells the tale of two consumers who had trouble getting their cell phones unlocked—a new option that major wireless carriers have agreed to provide to subscribers who are no longer under contracts.
01
  • Consumer Action INSIDER - February 2015.
    This month’s INSIDER includes 2014 complaint statistics for our free consumer hotline, the latest additions to the Class Action Database, the announcement of our just-published FY2014 annual report, and a summary of Consumer Action’s comments to the CFPB on its language access plan. Hotline Chronicles offers timely tips for avoiding a bad tax preparer and expensive tax refund products.

January

05
  • Consumer Action INSIDER - January 2015.
    This month's INSIDER features the fifth annual Consumer Action's National Conference, forced arbitration and the Hotline Chronicles. The Hotline Chronicles reviews bill collectors contacting family members.

2014

November

01
  • Consumer Action INSIDER - November 2014.
    This month's INSIDER brings you articles about our annual fundraiser and awards ceremony, new MoneyWi$e webinars, our recent coalition efforts to push back efforts by title insurers to roll back regulations, and recent train-the-trainer events, among other topics. Hotline Chronicles looks at why consumers find themselves paying equipment leasing fees to cable companies.

September

  • Consumer Action INSIDER - September 2014.
    This month's INSIDER brings you article on a new consumer educational resource for service members and veterans, efforts to end mandatory arbitration clauses in consumer contracts that keep customers from bringing disputes in court, and a campaign to ensure that used cars at a major dealer have all recalled issues repaired before sale. In addition, Hotline Chronicles features a cautionary tale about a scam in which callers pretend to be from the Internal Revenue Service to scare you into giving them bank and credit card information and we explain Consumer Action's translation services for government, non-profits and corporations.

August

  • Consumer Action INSIDER - August 2014.
    The August issue of Consumer Action INSIDER brings you news of the Consumer Financial Protection Bureau's field hearing in El Paso, TX last month, at which it introduced a proposal to allow consumers to publicly share the stories behind the complaints they submit to the consumer watchdog agency. Other items in the issue include an update on work we are doing to protect and strengthen the rights of career education student loan borrowers, an account of the series of trainings we conducted on financial inclusion and an introduction to a program that leverages a myriad of stakeholders to lead people out of poverty. Hotline Chronicles presents information on whether Social Security numbers are a requirement to get a credit card.

June

30
  • Consumer Action INSIDER - July 2014.
    The July issue of Consumer Action INSIDER brings you stories about our Financial Inclusion trainings, employee volunteerism, a roundup of our coalition efforts, a new class action settlement in a case brought against Ticketmaster over excessive fees, and a Hotline Chronicles case of entrapment in the "jewelry of the month club." And that's not all!
02
  • Consumer Action INSIDER - June 2014.
    This month's INSIDER features stories, among others, about our new Corporate Advisory Board, addressing complaints with the Post Office, Consumer Action's recent and upcoming privacy-related activities and an action alert to press the Department of Education to ensure that vocational colleges really prepare students for "gainful employment."

February

  • Consumer Action INSIDER - February 2014.
    This month’s INSIDER unveils our newly designed Class Action Database and features a Hotline Chronicles piece on stop payments. It also contains articles about what happened at our National Consumer Empowerment Conference in November, a look back at how our MoneyWi$e financial literacy program has evolved over the years, and our newly updated publication on sending money abroad (remittances). We’ve also added a periodic “CFPB Watch” feature to monitor all the great work being done by our colleagues at the Consumer Financial Protection Bureau.

2013

December

  • Consumer Action INSIDER - December 2013.
    This month's INSIDER features stories on efforts to protect military personnel and veterans from financial exploitation, our outreach to an innovative job training program in an underprivileged neighborhood of San Francisco, efforts to ensure that trade talks between the United States and the European Union don't harm consumer rights, how Consumer Action is pushing back against postal reform and how one consumer was put out by a vocational school's failure to live up to its promises.

November

01
  • Consumer Action INSIDER - November 2013.
    The November issue of Consumer Action INSIDER brings you news about three new short videos on online privacy, totals for our annual fundraiser, CARD Act misconceptions, how advocates are using technology to help consumers increase savings and reduce debt, and a look at multilevel marketing offers.

August

  • Consumer Action INSIDER - August 2013.
    Consumer Action's monthly e-newsletter presents information about the organization's activities. This month, we feature articles on a Medigap insurance pitfall, the continued struggle to protect the low-income phone subsidy program Lifeline, the importance of Consumer Action's databases to our mission and a report on our recent "Do Not Track" conference in Washington, DC, among other topics.

July

  • Consumer Action INSIDER - July 2013.
    This month's edition of Consumer Action INSIDER features stories about our recent survey to gauge attitudes about online tracking, a recent outreach effort with AARP-Walgreens, a cautionary tale about "free" credit scores, how Consumer Action dealt with a recent "spam" attack and more.

May

31
  • Consumer Action INSIDER - June 2013.
    There's lots of news from Consumer Action in the June 2013 issue of INSIDER, including a warning about "penny auctions," a new database to collect student loan stories, Military Saves Week activities at Camp Pendleton, a roundup of our Coalition Efforts and more!

April

30
  • Consumer Action INSIDER - May 2013.
    The May 2013 edition of the INSIDER features stories about our activities at various financial literacy events, some considerations when teaching older adults and a new credit resource created by our staff. Hotline Chronicles looks at the case of a woman who was convinced against her better judgment to purchase a timeshare.
01
  • Consumer Action INSIDER - April 2013.
    The April 2013 issue of Consumer Action INSIDER features stories about our staff activities, including our participation at the Consumer Assembly, new legislation we support to protect accountholders from excessive overdraft fees, the potential perils of ignoring bill collectors' calls, a new grant to work on electronic medical privacy education, and more.

February

28
  • Consumer Action INSIDER - March 2013.
    In the new issue of Consumer Action INSIDER, our monthly e-newsletter, we recount our recent doings, including response from an online poll about using credit cards after the CARD Act, reports on 2012 hotline complaints and free publication distribution, coalition efforts with our consumer colleagues and our ongoing outreach to community partners. In this month's Hotline Chronicles, we talk about the "dual tracking" of foreclosures and loan modifications, which unfairly impact homeowners in financial distress who are seeking to save their homes.
01
  • Consumer Action INSIDER - February 2013.
    The February issue of our monthly e-newsletter features stories about a new financial resource for servicemembers and veterans, an update on our educational efforts around potential credit card "checkout fees," news about our new Columbia University interns, and a Hotline Chronicles entry about unauthorized charges on your phone bill ("cramming").

January

  • Consumer Action INSIDER - January 2013.
    The January issue of INSIDER presents stories about Consumer Action's recent activities, including coalition efforts to explain online data collection to consumers, our recent Consumer Action News "Frugal Issue" and the work we expect to be doing in 2013, as well as suggestions to avoid restocking fees on returned merchandise and more.

2012

September

  • Consumer Action INSIDER - September 2012.
    The September issue of Consumer Action INSIDER features stories about emerging privacy issues, how to avoid trouble when booking hotels online, the way we evaluate our training programs and an event to mark the first anniversary of the federal consumer watchdog, the CFPB.

2011

July

29
  • Consumer Action INSIDER – August 2011.
    The August issue of Consumer Action INSIDER carries news of the organization's activities, including financial empowerment efforts, our upcoming 40th anniversary celebration, and the recipients of a new round of MoneyWi$e mini grants. In Hotline Chronicles, we answer a question about moving out-of-state with a Section 8 voucher.

June

01

April

29
  • Consumer Action INSIDER - May 2011.
    The May 2011 issue of Consumer Action INSIDER brings you news of our activities. Among other news, we were awarded a $1 million grant from HUD, we joined an amicus brief in the Viacom v. YouTube case, and we started a new series to highlight the great services we have available on the Web.
 

Quick Menu

Support Consumer Action

Support Consumer

Join Our Email List

Optional Member Code
Facebook FTwitter T

Housing Menu

Help Desk

Advocacy