Wells Fargo’s mistakes cost people their homes

Source: Deon Roberts, Charlotte Observer

About nine years ago, Zsa Zsa Monique Conyers begged Wells Fargo to keep working with her to lower her mortgage payments. She had just lost her job, and the single mom was struggling to pay for the house she shared with her three kids.  Ultimately, the bank said no.

Last year, Wells apologized and admitted it wrongly denied or failed to offer about 870 mortgage modifications between 2010 and April 2018. In approximately 545 cases, customers like Conyers lost their homes to foreclosure.


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