Teaching new mortgage lender a lesson backfires on homeowner

Source: Ilyce Glink & Samuel J. Tamkin, Washington Post (Paid Registration)

Q: My mortgage was sold to a loan processor in 2011. I got a welcome letter saying my payment was $635 when it really should have been $1,036 per month. I kept calling to ask them to fix the issue on the account and send the correct amount but they kept sending the money back.

I called them so many times until I finally told them I would not pay them a dime until they fix the problem.

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