Here’s how to get a consumer complaint before the right pair of eyes

Source: Laura Daily, Washington Post (Paid Registration)

That beautiful birthday bouquet started to wilt within hours. Those pricey running shoes split apart in two months after only a few miles of use. You drove an hour along icy roads to have your brakes repaired, only to discover that not only were the parts not in stock, but the dealership also had no record of your appointment.

It’s easy to find how-tos for writing an effective complaint letter, but during the pandemic, the trick is getting it into the right hands. With many corporations working remotely, it can be tough (if not impossible) to find contact information for a decision-maker who can deal with your issue.

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